If you are hard of hearing please let the reception staff know at the time of making your appointment, this will enable them to make a note on the computer so that the doctor is aware when you are called through. A Hearing Loop is available if you have a hearing aid. Please inform the receptionist when you come to see the doctor or nurse.

Gleadless Medical Centre is a centre for issuing batteries for NHS hearing aids.

For forms for completion by a doctor we do please ask for two weeks notice. There is usually a charge for this service, you will be notified of the amount at the time of handing over the form.

Home Blood Pressure Recording Chart – you can print this and fill it in if you have your own blood pressure monitor and would like us to consider using the readings in your medical records.  This is in line with guidance in 2011 from the National Institute of Clinical Excellence (NICE Guidance).

How we handle your information

This information applies to all patients who are registered with Gleadless Medical Centre.

What information do you hold about me?

Healthcare professionals in our practice record information about the care we provide.
The type of information that is recorded includes the following;

• information to identify you and communicate with you – for example: name, address, telephone number, e-mail, date of birth, gender, etc.
• information that you tell us when you see us in consultations – for example: about your physical and psychological health, social circumstances and family history
• details of diagnoses, examinations, investigations, treatments and referrals
• information about you from other people – for example: letters from hospitals, care organisations, relatives, carers, insurance companies and solicitors.

Where is this information held?

Most of the information we hold about you is recorded electronically. It is stored securely in an NHS-accredited service. We hold some paper records – these are mainly your older records.

Who can see this information?

Clinical and administrative staff at Gleadless Medical Centre can see your records in order to be able to provide care for you. All of our staff work under a strict code of confidentiality. Sometimes we will use staff from other organisations to help us with specific items of care in the practice. They also work under a strict code of confidentiality.

We share relevant information about you with other people providing care for you (see below)

Do you share my information?

We share information with other clinicians and services who are providing direct care for you – examples of this would be referrals to hospitals, clinics, community nurses and social care. This may be as a traditional referral letter or as part of the Sheffield Care Record.

The Sheffield Care Record allows other people who are looking after you to see relevant information from your GP record (such as diagnoses, investigations, treatments, prescriptions and allergies). More detail about the Sheffield Care Record is available via this link Sheffield CCG Looking After Your Information . You can, if you wish, opt out of this electronic sharing via the Sheffield Care Record. There is information about how to do this in the above link. If you are thinking about opting out of the Sheffield Care Record, please discuss this with one of the GPs. We think that this is a very useful service for patients.

All patients in England have a Summary Care Record unless they have opted out. The Summary Care Record is available nationally to people treating you, especially in emergency or unexpected circumstances. It contains a list of your medication and allergies. With your specific consent, we can also add other information to this record.

We share limited information to enable health authorities to organise childhood immunisation and cervical smear services.

We are legally obliged to share some specific information about you – for example notification of communicable diseases, child protection investigations or by court order.

Under the 2012 Health and Social Care Act, we are also legally obliged to release to NHS England (acting on behalf of the Secretary of State for Health) any information they demand. Part of this is the controversial care.data extract. At present, this has been put ‘on hold’ while the safeguards are investigated. Although not a legal right, the Secretary of State has said that he will give patients the ability to opt out of this extract if they wish.

From January 2016 we have to share anonymised information about NHS Fit Notes (eMed3) with the Department for Work and Pensions. Although this information does not identify you, the Secretary of State for Health has said that your information won’t be extracted if you have objected to the secondary use of your data (for purposes other than your direct care). There is further information about this at the gov.uk website.

Can I see my information?

Under the Data Protection Act, you have the right to see a copy of the information that we hold about you. See the information on the Information Commission website for further information about your rights.

You can access some of your medical records online, after you’ve provided photographic proof of your identity and registered for the service.
Currently you can see details of your current medication, allergies and immunisations. You can register for online services via our home page.
Over the next year you will be able to view your test results, list of diagnoses and recent consultations. We will update the website when this is available.

[This information is also known as a Privacy notice or Fair processing notice]

Your medical care is confidential. All members of the team sign a code of confidentiality. We will not give information to anyone outside the practice, other than those directly involved with your care, without your permission.

We welcome suggestions about how we can improve our medical services to you; please contact us by letter, telephone or in person.  See our Contact Us page for the contact details.

You may also wish to join our Patient Voice Facebook group. This is an exciting opportunity to share in constructive discussions about the running of the practice and the services we offer.

If you do have a complaint then please write to the Practice Manager, Tracey Johnson. We will endeavour to acknowledge written complaints within two working days of receipt and respond in full within twenty five days.

We see any comments or complaints as an opportunity to put right any problems and improve the service we offer to our patients.

If you would like further information a leaflet is available from the reception desk detailing the complaints procedure at the practice.

ParkingEye is now overseeing the parking and will issue parking charges to unauthorised vehicles.
Blue badge holders must present their badge at reception to ensure a charge is not issued to them.
Emergency situations need to be advised to reception on the day.
There is a 10 minute window to allow vehicles to drop off and pick up.
All charges go to the supplier of the equipment ‘ParkingEye’.
Gleadless Medical Centre does not benefit apart from through the safety of the car park for patients.

Under the Data Protection Act you are entitled to see your medical records, please enquire at the reception desk for details of how to do this.

All the treatment areas are on the ground level and we have full access for wheelchairs to the surgery and its facilities.

Be kind and understanding towards us and we will do the same to you. Violent and abusive behaviour on your part will lead to the relationship breaking down. We will remove people from our patient list for such behaviour towards the partners, our staff or any other person present on our premises.