The first purpose built medical practice originally founded on the same site in 1966, demolished and re-built in 1998 and providing us with the very modern and state of the art building that we now practise from.
When our list is open we accept new patients from within the area contained by East Bank Road, Ridgeway Road, Norton Lane, Derbyshire Lane and Chesterfield Road.
As a PMS (Personal Medical Services) practice our aim is to provide a high quality and broad range of accessible services to our patients in a welcoming and friendly environment.
Access for disabled patients
All the treatment areas are on the ground level and we have full access for wheelchairs to the surgery and its facilities.
Access To Medical Records
Under the Data Protection Act you are entitled to see your medical records, please enquire at the reception desk for details of how to do this.
ParkingEye is now overseeing the parking and will issue parking charges to unauthorised vehicles.
Blue badge holders must present their badge at reception to ensure a charge is not issued to them.
Emergency situations need to be advised to reception on the day.
There is a 10 minute window to allow vehicles to drop off and pick up.
All charges go to the supplier of the equipment ‘ParkingEye’.
Gleadless Medical Centre does not benefit apart from through the safety of the car park for patients.
Change of name, address or telephone number
If you change your name, address or telephone number please notify the practice immediately.
You can tell us of changes of address and contact details in our web form here. Name changes require you to bring documentation such as birth/marriage certificates or Deed Poll documents to the surgery.
If you have online access to your medical record through PatientAccess or Evergreen etc, then you can update your personal details through the app.
Comments and Complaints
We welcome suggestions about how we can improve our medical services to you; please contact us by letter, telephone or in person. See our Contact Us page for the contact details.
You may also wish to join our Patient Voice Facebook group. This is an exciting opportunity to share in constructive discussions about the running of the practice and the services we offer.
If you do have a complaint then please write to the Practice Manager, Tracey Johnson. We will endeavour to acknowledge written complaints within two working days of receipt and respond in full within twenty five days.
We see any comments or complaints as an opportunity to put right any problems and improve the service we offer to our patients.
If you would like further information a leaflet is available from the reception desk detailing the complaints procedure at the practice.
Your medical care is confidential. All members of the team sign a code of confidentiality. We will not give information to anyone outside the practice, other than those directly involved with your care, without your permission.
Fair processing notice
How we handle your information
This information applies to all patients who are registered with Gleadless Medical Centre.
What information do you hold about me?
Healthcare professionals in our practice record information about the care we provide.
The type of information that is recorded includes the following;
- information to identify you and communicate with you – for example: name, address, telephone number, e-mail, date of birth, gender, etc.
- information that you tell us when you see us in consultations – for example: about your physical and psychological health, social circumstances and family history
- details of diagnoses, examinations, investigations, treatments and referrals
- information about you from other people – for example: letters from hospitals, care organisations, relatives, carers, insurance companies and solicitors.
Where is this information held?
Most of the information we hold about you is recorded electronically. It is stored securely in an NHS-accredited service. We hold some paper records – these are mainly your older records.
Who can see this information?
Clinical and administrative staff at Gleadless Medical Centre can see your records in order to be able to provide care for you. All of our staff work under a strict code of confidentiality. Sometimes we will use staff from other organisations to help us with specific items of care in the practice. They also work under a strict code of confidentiality.
We share relevant information about you with other people providing care for you (see below)
Do you share my information?
We share information with other clinicians and services who are providing direct care for you – examples of this would be referrals to hospitals, clinics, community nurses and social care. This may be as a traditional referral letter or as part of the Sheffield Care Record.
The Sheffield Care Record allows other people who are looking after you to see relevant information from your GP record (such as diagnoses, investigations, treatments, prescriptions and allergies). More detail about the Sheffield Care Record is available via this link Sheffield CCG Looking After Your Information . You can, if you wish, opt out of this electronic sharing via the Sheffield Care Record. There is information about how to do this in the above link. If you are thinking about opting out of the Sheffield Care Record, please discuss this with one of the GPs. We think that this is a very useful service for patients.
All patients in England have a Summary Care Record unless they have opted out. The Summary Care Record is available nationally to people treating you, especially in emergency or unexpected circumstances. It contains a list of your medication and allergies. With your specific consent, we can also add other information to this record.
We share limited information to enable health authorities to organise childhood immunisation and cervical smear services.
We are legally obliged to share some specific information about you – for example notification of communicable diseases, child protection investigations or by court order.
Under the 2012 Health and Social Care Act, we are also legally obliged to release to NHS England (acting on behalf of the Secretary of State for Health) any information they demand. Part of this is the controversial care.data extract. At present, this has been put ‘on hold’ while the safeguards are investigated. Although not a legal right, the Secretary of State has said that he will give patients the ability to opt out of this extract if they wish.
From January 2016 we have to share anonymised information about NHS Fit Notes (eMed3) with the Department for Work and Pensions. Although this information does not identify you, the Secretary of State for Health has said that your information won’t be extracted if you have objected to the secondary use of your data (for purposes other than your direct care). There is further information about this at the gov.uk website.
Can I see my information?
Under the Data Protection Act, you have the right to see a copy of the information that we hold about you. See the information on the Information Commission website for further information about your rights.
You can access some of your medical records online, after you’ve provided photographic proof of your identity and registered for the service.
Currently you can see details of your current medication, allergies and immunisations. You can register for online services via our home page.
Over the next year you will be able to view your test results, list of diagnoses and recent consultations. We will update the website when this is available.
[This information is also known as a Privacy notice or Fair processing notice]
Forms for Completion
For forms for completion by a doctor we do please ask for two weeks notice. There is usually a charge for this service, you will be notified of the amount at the time of handing over the form.
Home Blood Pressure Recording Chart – you can print this and fill it in if you have your own blood pressure monitor and would like us to consider using the readings in your medical records. This is in line with guidance in 2011 from the National Institute of Clinical Excellence (NICE Guidance).
Hard of Hearing
If you are hard of hearing please let the reception staff know at the time of making your appointment, this will enable them to make a note on the computer so that the doctor is aware when you are called through. A Hearing Loop is available if you have a hearing aid. Please inform the receptionist when you come to see the doctor or nurse.
Gleadless Medical Centre is a centre for issuing batteries for NHS hearing aids.
If a GP recommends a referral to the hospital as part of your investigations or for treatment he will usually write a letter to a consultant and you should receive an appointment through the post within six weeks. If you haven’t heard from the hospital or the practice in that time you should contact the practice to let them know.
Please let the hospital know if you cannot keep an appointment. Waiting lists can be long and a missed appointment cannot be used for someone else who may have waited a long time to be seen.
Medical research helps to develop new treatments and better services for patients. At the Gleadless Medical Centre we are keen to support good quality research and consequently continue to be involved in selected projects.
As a patient you may be invited to participate in one of these projects. Before you do so your consent will be sought.
If you would like more information about any project that you have been asked to take part in please speak to the Practice Manager
Patients are allocated with a named GP when they join the practice. Patients may ask to be informed of their Accountable General Practitioner or they will be advised via prescription messages, text messages, verbally or via a letter.
Gleadless Medical Centre is currently accepting new patients that are residents within our practice boundary.
If you would like to print off the forms to complete and bring into surgery please select the relevant forms below. Please note you will need to complete a GMS1 form for each person you wish to register which can be downloaded below.
We would like to advise new patients that until the New Patient Registration process is complete, we are unable to provide any prescriptions for medication for Clinical Safety Reasons.
NHS Whistleblowing Helpline
Publication of Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GP’s working in Gleadless Medical Centre in the 2019/20 financial year was £63,718 before tax and National Insurance. This is for 3 full time GP’s and 4 salaried GPs who worked in the practice for more than six months.
Risk profiling: how your NHS records are used
This practice is taking part in a new NHS service that helps your family doctor (GP) to spot whether you need more help to manage your health. The service is called “risk profiling”.
Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you
have, and alert your doctor to the likelihood of a possible future hospital admission.
The clinical team at the surgery will use the information to help you get early care and treatment where it is needed.
The information will only be held on existing clinical IT systems and will only be seen by qualified health workers involved in your care.
NHS security systems will protect your health information and patient confidentiality at all times.
If you don’t want your information being used in this way, or have any other concerns, please contact the practice.
The nurse, health care assistant or phlebotomist taking the sample will tell you how long it is likely to be before the result is available.
Please ring on 0114 239 6687 between 2.30pm and 6.30 pm Monday to Friday. To ensure confidentiality, test results will not be given to a third party and it is our policy not to give pregnancy test results over the telephone.
Please note that x-ray reports usually take 10 working days before they are available from the practice.
Smear results may take four to eight weeks and will normally be sent to you by post, if you haven’t been notified of your result by eight weeks please contact the medical centre.
Violent or Abusive Patients Policy
Be kind and understanding towards us and we will do the same to you. Violent and abusive behaviour on your part will lead to the relationship breaking down. We will remove people from our patient list for such behaviour towards the partners, our staff or any other person present on our premises.